Why is 860 Change Acknowledgment gray and crossed out?

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Please advise why I cannot acknowledge a change to a purchase order. The option to acknowledge is crossed out in gray however know when has touched the purchase order. Please advise
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Stewart Hopper

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Posted 5 years ago

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Katelyn McDonald

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Hi Stewart! Thank you for your post! If you are looking to accept or reject a purchase order change, please click on the ID of the change and choose the accept or reject icon in the upper right-hand corner of the 860 style sheet. If there are multiple changes pertaining to one order, please accept/reject from oldest to newest. If you are looking to send an acknowledgement document to your trading partner for the 860, please accept the change, and then you will have the option to send the purchase order change acknowledgement from the orange triangle. Please note that not all retailers have the option to send the purchase order change acknowledgement (865). I have included videos for the purchase order change and purchase order change acknowledgement below. Please let me know if you have any other questions! Katelyn

Video: Purchase Order Change
Video: Purchase Order Change Acknowledgement

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