"related documents request"

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  • Updated 4 years ago
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When reviewing a remittance, I click on related documents to hopefully reveal the back-up for the claim. However the only link reverts back to the original remittance document. How come? How do I find the related documents?
Photo of Tony Rabinovich

Tony Rabinovich

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Posted 4 years ago

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Jordan, Software Engineer

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Hi Tony,

Thank you for utilizing the Support Center!  Remittance Advice documents are generally standalone documents sent by a retailer that may correspond to multiple Invoices  Unfortunately, in the way they are sent, they are not tied back to any document in our system.  Currently the Related Documents will show you a parent document with and documents created from that document.

I completely understand where you are coming from and feel it is a great suggestion for WebForms improvements in the future.

Jordan
(Edited)

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