"In Transit" errors occurring more often on invoices sent to trading partners

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  • Problem
  • Updated 1 year ago
We are having more frequent instances of "In Transit" errors on 810 and 856 outbound documents to our trading partners. These are for customers who are integrated with our ERP (NetSuite). It is concerning because it causing a delay in payment remittance by our customers, and/or deductions for non-compliance (ASN not received) fees, or deductions for "product not received." 
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Karen

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Posted 1 year ago

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Jeff Wright

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Hello Karen,

Are you looking on Fulfillment for this document status update? If so, that will no adequately keep up to date whether or not a document has been delivered unless that document was sent out of the fulfillment site itself. I see you guys are setup with AdHoc Reporting and I advise to still use that as you can still login to your Webforms account to access that portion of the site.

Thank you

Jeff Wright
Fulfillment Support Analyst 
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Karen

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Thanks for the reply, Jeff. I have a follow up question now. I did like you said, and went back and ran some Ad Hoc Reporting for a particular trading partner. What does it mean then if I search all the documents, regardless of status, and find all the "completed" 850s, but cannot find a single 810? Yet when I look in the "new" SPS fulfillment site, I can see the 810s were transmitted, but perpetually say "In Transit", and our trading partner is confirming they have not been receiving our 810s on their end? This is a problem. And I do not like that two different websites from SPS are providing different answers. I can't seem to get support to understand the problem, and they are claiming there is no problem, but I 100% disagree with this assessment. Keep in mind this is an integrated customer within our ERP (NetSuite).
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Jenn Taylor-Dodson

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If I have   Ad Hoc Reporting, where would I go to access (again, IF I have that program)?