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Poor technical support
Anyone else feel like your not getting quality support
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  • 8 replies
  • Problem
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USER_ERROR: Could not calculate cost for the selected Realtime rate. The rate for this service is not available for the specified source and destination addresses
Doctype: Any inbound document Error Detail: USER_ERROR: Could not calculate cost for the selected Realtime rate. The rate for this ser...
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  • 1 reply
  • Article
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Mapadoc - SPS Commerce FTP Changes
SPS Commerce FTP Changes SPS Commerce is migrating their FTP endpoints to a newer and more resilient infrastructure. The new FTP endpoi...
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  • 2 replies
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Why am I having issues getting my labels to display when trying to print?
I'm trying to print my labels, but they aren't displaying. I've tried to troubleshoot this issue, but all I see is a gray screen. Do yo...
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  • 2 replies
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  • Answered
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Mapadoc Sage 100: How to change a label printer in Edit Order Package and Label Data
This article covers the steps to change the default printer in Edit Order Package and Label Data Instructions:    Go to MAPADOC Go t...
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  • 1 reply
  • Article
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What does "Wrong Unit of Measure on Invoice" mean?
I received an error message in my WebForms inbox from Loblaw that says "Wrong Unit of Measure on Invoice" What does that mean and how can...
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Integrate Additional Selling Channels & Carriers
These certified partners are SPS experts who have completed hundreds of successful integrations with the selling channels and carriers be...
  • FAQ, 4 months ago

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  • Archived
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Integrate Additional Selling Channels & Carriers
These certified partners are SPS experts who have completed hundreds of successful integrations with the selling channels and carriers be...
  • FAQ, 4 months ago

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  • Article
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Document Processing Error: Invalid Relationship
If you’ve landed on this page, chances are you have recently received the following error from SPS: Error Description: Invalid Rel...
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  • 1 reply
  • Article
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SPS Commerce for GP FTP Changes
SPS Commerce is migrating external IP addresses at the beginning of Q4 2018. To prevent possible interruption to your organization's data...
  • FAQ, 5 months ago

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Where can I find the NRF color and size codes for my Catalog items?
Where can I find the NRF color and size codes for my Catalog items?
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  • 6 replies
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  • Answered
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SPS Commerce IP Addresses - Action Required Conf Entry
Attention Valued Customers, Please be aware that SPS Commerce will be performing a change to the IP addresses we use to connect to your ...
  • FAQ, 6 months ago

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  • Article
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FTP Action Required - SPS Commerce DNS Update
Attention Valued Customers, As a part of our continuous technology improvements, we ask that you please update your connection to SPS Co...
  • FAQ, 6 months ago

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  • Article
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Action Required- SPS Commerce AS2 Certificate
Attention Valued Customer, The AS2 certificate utilized in your connection to SPS Commerce is nearing its expiration date. In coordinati...
  • FAQ, 6 months ago

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bcEDI SPS FTP Address Change NAV
Below are links regarding the FTP address change for bcEDI depending on which system is being used: Microsoft Dynamics Navision 2013 R2 ...
  • FAQ, 6 months ago

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Mapadoc Acumatica: Validation Against XSD Schema
This article covers steps for resolution when an order fails in MAPADOC for validation against an XSD schema. Error: Reason for error:...
  • FAQ, 6 months ago

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Testing & Certification FAQ Page
Portal Access/Login Issue: Accepting the portal invitation/new users A portal invite will be sent to the main contact for the project...
  • FAQ, 7 months ago

  • 3 me toos
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QuickBooks Online User Guide
Looking for a comprehensive training resource that walks you through all there is to know about QuickBooks Online? Our QuickBooks Online ...
  • FAQ, 8 months ago

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Mapadoc Sage X3: How to select EDI Invoices from History
This article covers the steps to select an invoice (that was previous sent) from history in order to retransmit it to a trading partner. ...
  • FAQ, 8 months ago

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Suggested Label Printers For Shipping Labels
Listed below are five recommended Label Printers by SPS Commerce.  Each can be easily purchased via the Supply Chain Store in the lower-l...
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